Support

How can we help?

Lumus is a product of Digitaro Private Limited (Singapore). Our team provides direct support for product questions, Zoom integration help, account issues, and security or privacy requests.

Typical response time: within 1–2 business days (Singapore time). Priority handling for active Customers under a support SLA.

Email support

Write to us with your name, institution, and a clear description of the issue (include screenshots or error messages when possible).

labs@digitaro.co

What to include

Your Lumus tenant / school URL (e.g. yourschool.getlumus.co)
Your role (admin, teacher, student, parent)
Steps to reproduce the problem
For Zoom issues: whether OAuth connect succeeded, and any Zoom error text
For privacy/data requests: use subject line "Data Subject Request" (see Privacy Policy)

Self-serve resources

Zoom guide

Add, use, and remove the Zoom integration

Configure Zoom

Open Lumus settings (admin)

Security

Report a vulnerability or incident

Digitaro Private Limited (Singapore) · Product: Lumus · labs@digitaro.co